When necessary, Gilbarco Helpdesk specialists will dial into the Passport system at the customer’s site to remotely diagnose and remotely resolve the reported problem.PSO PLUS coverage provides Customer with the following options for receiving the coverage: Software Application Upgrades for feature enhancements and.Remote service for diagnostics and fixes.PSO PLUS coverage entitles Customer to receive on a per site basis: PSO Premium coverage is not available in Canada.PSO Premium coverage is no longer available for older hardware platforms for which the hardware is no longer supported (including PA0324PS41, PA0324PS42, PA0324PS50, PA0324PS51, PA0324PC41, PA0324PC42, PA0324PC51).Hardware Excluded from PSO Premium Coverage.** PSO Premium does not provide coverage for consumable items such as receipt paper, printer toner cartridges, image drum, etc. Combination Server and Client (Combo), Cashier Workstation, Dedicated Server.Hardware Included Under PSO Premium Coverage (Following items are covered only if purchased from Gilbarco):.See MDE-4101 for warranty information, terms, and exclusions which are incorporated herein and control the terms and conditions of PSO PREMIUM coverage unless otherwise stated above.nor does it extend coverage for software upgrades or service packs. Does not provide coverage for consumable items such as receipt paper, printer toner cartridges, image drum, etc.When necessary, Gilbarco will send an ASC at no-charge for on-site repair.Gilbarco will attempt to resolve reported problems remotely to reduce site downtime.Extended Warranty: Customer on a PREMIUM contract will receive extended warranty for the Passport hardware and peripherals shown in Section 6 below.Gilbarco can, at its own discretion, install upgrades remotely using the primary connection method approved for the site.The customer will contact their ASC to install the upgrades to their Passport system in a site visit.The customer will download the upgrades through Insite360 Instore, the remote management tool that provides cloud connectivity to the Passport system.Maintenance Packs (MPs): Customers are eligible to receive full software version upgrades and Maintenance Packs (MPs) and related documentation through one of the following ways:.If the updates and/or enhancements are released in a Maintenance Pack – the Maintenance Pack will be made available as described in Section 4.The customer is responsible to pay the ASC for the installation of the software and hardware. Customers should work directly with ASC’s to install the new software. There may be a nominal charge for third party software license updates such as a Windows Operating System (OS) upgrade, if an OS upgrade is required to implement a new version of Passport software. Any hardware required is not included and must be purchased separately. Gilbarco will make the software available for ordering by Gilbarco distributors for sites with current coverage at no charge.Advanced Software Modules may need to be purchased to activate specific features. These updates may include applicable PCI PA-DSS, loyalty program and other compliance requirements. Software Application Upgrades: Customer is eligible to receive certain software updates, select enhancements and/or select feature enhancements – as determined by Gilbarco from time to time, and related documentation through one of the following means. ![]() If Gilbarco’s Helpdesk specialist is unable to resolve the problem, a Gilbarco Authorized Service Contractor (“ASC”) will be dispatched.If necessary, Gilbarco’s Helpdesk specialist will dial into the Passport system at the Customer’s Site to remotely diagnose and remotely resolve the reported problem.Customer calls are answered quickly and effectively to resolve customer inquiries about the Passport Point-Of-Sale system.PSO PREMIUM coverage provides Customer with the following options for receiving the coverage: Gilbarco continuously enhances the quality of software by listening to the voice of our customer, and keeping abreast of industry standards for compliance, certification, and security. Maintenance releases are typically in the form of Maintenance Packs (MPs) which can contain security, enhancements, or fixes. Extended Warranty Hardware inclusion and.Software Application Upgrades for feature enhancements.Remote service for remote diagnostics and fixes.Helpdesk to answer customer questions 24/7/365 about Passport.PSO PREMIUM coverage entitles Customer to receive on a per site basis:
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